TERMS & CONDITIONS
Terms & Conditions
Welcome to Cooler Guyz Online. By accessing and using our website, you agree to the following terms and conditions. Please review these terms carefully before making any purchase.
By placing an order through Cooler Guyz Online, you confirm that you are legally capable of entering into binding contracts and are at least 18 years old. Our products are subject to availability. While we make every effort to ensure accurate stock levels, there may be times when items are out of stock. In such cases, we will contact you to offer alternatives or provide a refund.
Prices listed on our website are in South African Rand and include VAT where applicable. We reserve the right to change prices without prior notice. Once an order is confirmed, the price at the time of your purchase will be honoured. Payment can be made using the payment methods provided at checkout. All payments must be received in full before your order is processed and dispatched.
Our deliveries are available in Edenvale, Johannesburg, and surrounding areas. Delivery fees may vary based on your location and order size. We take every precaution to ensure that our frozen products are delivered in perfect condition using specialised vehicles. Should you have any issues with your order upon delivery, please notify us immediately.
Cooler Guyz Online accepts returns for faulty or damaged products, provided we are notified within 48 hours of delivery. We do not accept returns for items that have been opened or improperly stored. Refunds will be processed after we have inspected the returned items. Please allow up to 10 business days for refunds to be processed.
By using our website, you agree to provide accurate and up-to-date information. We reserve the right to cancel orders if fraudulent activity is suspected or if there is a breach of these terms.
We may update these terms and conditions from time to time without prior notice. Continued use of the website after any changes implies acceptance of the updated terms.
For any questions or concerns regarding these terms, please contact us using the contact form on the contact us page.